Mistaking My Sister-In-Law for My Wife After Getting Drunk!

The customer service manager immediately got the idea and couldn't help but laugh, "Yeah, let them fuss over it. After all their fussing, it's just a matter of 200,000 yuan. I bet that the 200,000 won't even cover their expenses for making such a fuss. They are shooting themselves in the foot!"

"Exactly," Li Changsheng nodded, and then turned to ask, "Any other issues?"

The customer service manager quickly brought Li Changsheng to another customer service representative and pointed to the computer screen, "Mr. Li, we have a customer complaint stating that the formaldehyde content in our wardrobes is too high."

Li Changsheng laughed as soon as he heard this.

Their wardrobes did have formaldehyde levels that were too high.

But the excess wasn't much, just three times the standard.

This level of excess, people couldn't even smell anything off.

So, Li Changsheng asked, "Did you ask him if he smelled anything unusual?"

The customer service rep moved the mouse and pointed to the screen, "Mr. Li, I did ask earlier, and he sent me this picture."

Li Changsheng looked at the picture and was immediately stunned.

It was a photo of a formaldehyde detector, clearly showing the exceeded level.

Li Changsheng wanted to curse.

Damn it, who the hell buys a formaldehyde detector out of the blue?

This was clearly Yang Xin Investments causing trouble.

After thinking for a moment, Li Changsheng said, "Tell him that the excess formaldehyde has nothing to do with the wardrobe, it might be that his other furniture has issues."

The customer service rep did as instructed.

Soon after, the other party replied.

No text, just a photo.

The photo showed an empty room where the walls didn't even have plaster on them, with only a solitary wardrobe standing in the center of the room.

"Holy shit!"

Li Changsheng couldn't help but swear.

Damn it, now what could he say?

He couldn't possibly blame the formaldehyde issue on the bricks and cement used for construction, could he?

If this wasn't Yang Xin Investments causing trouble, he, Li Changsheng, might as well go knock his head against a wall and die.

Li Changsheng, grinding his teeth, said, "Tell him we doubt the data from his formaldehyde detector. We will send someone over to inspect and ask him to wait patiently. If there is indeed an issue with the wardrobe, we will definitely compensate."

The customer service rep did as told.

Li Changsheng started laughing, "Don't send anyone just yet, just drag it out as long as possible. If it really can't be dragged out any longer, then send someone. After the inspection, don't deal with it right away, just say it's being processed, keep dragging it out, at least for half a year. No one will be able to do anything to us."

It's worth mentioning, this is a common tactic used by merchants, and there's nothing you can do about it.

After all, customers don't have the time and energy to wear down merchants.

And during this time, the merchant continues to do business and make money as usual.

Li Changsheng felt that Yang Xin Investments' move was not that impressive.

Just like that, he had cracked it in two or three moves.

Xu Yang was still too green to compete with him.

Just wait until he had his plan laid out in a few days, he would send Xu Yang plunging into an abyss!

The customer service manager at his side couldn't help but compliment, "Mr. Li, you are truly capable. I had no idea how to handle it just now, but you resolved it as soon as you came. Now, for these kinds of problems, I know how to deal with them."

Li Changsheng gave a smug smile, "Of course. When my business was just starting out, I was involved in manufacturing, sales, as well as after-sales. These kinds of problems are child's play for me. If I couldn't handle this sort of issue, where would my billions in net worth come from!"

The customer service manager naturally flattered him again.

At that moment, the front desk beauty from the company entered the customer service department and quickly approached Li Changsheng, "Mr. Li, there's a lawyer looking for you at the front desk."

Li Changsheng raised his eyebrows, "A lawyer? Why would a lawyer be looking for me? Where did this lawyer come from?"

The receptionist said, "He claims he's here to protect his clients' rights."

Li Changsheng laughed upon hearing this.

Protect clients' rights, huh.

Just over thirty complaints about poor quality, and they send a lawyer for the rights protection, as if that could do any good.

Even if they succeeded in the rights protection, could it really harm my company?

Yang Xin Investment is not up to the mark.

Li Changsheng shook his head and said to the pretty receptionist, "I see, bring him to my office."

"Yes," the receptionist left.

Li Changsheng left the customer service department and returned to his office.

Soon, the receptionist brought a lawyer in and then left.

This lawyer was very young, looking just like a university graduate, the kind who had just joined a law firm.

Li Changsheng couldn't help but sneer, "Why has Yang Xin Investment sent you? They should have sent a lawyer of at least thirty-four years old to show respect to me."

He didn't invite the other party to sit, and as he spoke, he even lit a cigarette.

This action was a significant sign of disrespect to the young lawyer.

Not to mention offering a glass of water, at the very least let the person sit down to talk.

The young lawyer seemed not to mind at all, smiled, and introduced himself, "Hello, President Li, my name is Huo Wenrui."

Li Changsheng took a puff of his cigarette, flicked some ashes into the ashtray, and then said leisurely, "Lawyer Huo, I know who you're here to protect the rights for. I've already proposed solutions to your clients, so what more do you want to pursue in rights protection?"

Huo Wenrui smiled and said, "President Li, please show me your company's customs tax records."

"What did you say?" Li Changsheng's eyes widened, and his hand, ready to smoke, paused mid-air.

"My clients say your sofas are not genuine French top-layer leather, which doesn't match your advertisements. You told my clients to get them authenticated, which is hard to verify directly, but it's possible to distinguish based on the customs duties, as the tariffs for top-layer leather differ. A simple inquiry will clarify the matter," Huo Wenrui kept smiling as he spoke.

"What!" Li Changsheng stood up abruptly.

That move was vicious.

It hit right at the weak spot.

Li Changsheng sneered, "Fine, I admit the advertisement was misleading. Isn't it just compensation of ten times for a false claim? Only two hundred thousand, can't I just pay it off? No need to look at the customs duties!"

Since it had come to this, there was nothing more to say; just compensation it would be.

Two hundred thousand, he really didn't care about that sum.

Huo Wenrui smiled and said, "Okay, thank you, President Li. On behalf of my two thousand clients, I thank you. Although your company has produced and sold counterfeit products, you have the courage to take responsibility, which is commendable."

Li Changsheng was stunned, "What did you say? How many clients do you have?"

"Two thousand, what about it?" Huo Wenrui looked puzzled.

Li Changsheng's face turned incredibly sour.

Just now, only over thirty people had complained about the quality.

How did it become two thousand people?

Now, he realized that he had fallen into the trap set by Yang Xin Investment.

He thought Yang Xin Investment was just stirring up a small fuss, but he hadn't expected them to pull such a move.

Ten times compensation, two hundred thousand per client, two thousand clients, that adds up to four billion.

If that money were paid, the company's working capital would be gone.

Yang Xin Investment really does have quite the strategy.